BSB20115 – Certificate II in Business

Our BSB20115 – Certificate II in Business qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context.

Typically, these individuals generally work under supervision.

This business course has been developed in consultation with those who work in the industry.

Course Highlights

Upon successfully completing this nationally recognised qualification, you will be able to:

  • Develop personal management skills;
  • Contribute to safe work practices of self and others; and
  • Work and communicate effectively in a business environment.

Entry Requirements

There are no pre-requisites for this course. However, prior to enrolment, you will be required to provide your:

  • Unique Student Identifier;
  • Photo identification; and we will need to ensure that you
  • Meet the language, literacy and numeracy requirements.

Career Prospects

Successful completion of the BSB20115 – Certificate II in Business, may lead to employment opportunities, such as:

  • General Clerk;
  • Office Junior; or
  • Customer Service Assistant.

Please note: This course provides skills and knowledge to the industry standard, but does not guarantee a job.

Duration & Mode

This qualification can be completed in six (6) months. The volume of learning offered by our organisation may vary per student depending on their existing skills and knowledge. More experienced students are likely to complete at the lower end of the volume and less experienced at the higher end,

On average students are required to study a minimum of 25 hours per week consisting of Online Assessments, Self-Directed Study and some Face to Face classes. Each student will be provided with a course delivery schedule including the location of Face to Face classes.

The finer details revealed

This course, BSB20115 – Certificate II in Business, is delivered through Aurora Training & Professional Services Pty Ltd and J2S Training Solutions Pty Ltd.

  • RTO Codes: 90966 and 90940
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The Units of Competency are

This course contains 12 Units of Competency. Click to reveal.

This qualification consist of 12 units of competency, as shown below. Please call Stride Learning for enquiries about customisation and contextualisation:

  • BSBCMM201 – Communicate in the workplace (E)
  • BSBWOR203 – Work effectively with others (E)
  • BSBCUS201 – Deliver a service to customers (E)
  • BSBWHS201 – Contribute to the health and safety of self and others (C)
  • BSBITU201 – Produce simple word processed documents (E)
  • BSBITU203 – Communicate electronically (E)
  • BSBCMM101 – Apply basic communications skills (E)
  • BSBIND201 – Work effectively in a business environment (E)
  • BSBINM201 – Process and maintain workplace information (E)
  • BSBLED101 – Plan skill development (E)
  • BSBWOR202 – Organise and complete daily work activities (E)
  • BSBWOR204 – Use business technology (E)


(C) – Core unit; (E) – Elective unit

Nationally Recognised Training

Stride Learning RTOs and staff are fully committed to offering the most appropriate study opportunity to each individual. People from all backgrounds and those with a disability are welcomed to apply. We will endeavour to meet your specific learning need, which may require us to refer you to a more suitable course and provider.

If you are residing in NSW or QLD, you may be eligible to be subsidised for some or all of your training fees and charges. Please contact us to determine your eligibility.

Please note: different state governments have different policies on the number – and range of training – that may be subsidised. We will check and advise you when you call us. For example, by undertaking a qualification subsidised by the QLD government, under the Certificate 3 Guarantee or Higher Skills Programs, you will no longer be eligible for another government subsidised place at that level.

Enquire about enrolling today

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